Nagad Limited

Design, deploy, and manage enterprise network infrastructure across LAN, WAN, VPN, SD-WAN, and hybrid cloud environments, ensuring strong availability, scalability, and security. Oversee the administration, maintenance, and lifecycle of key network technologies, including routers, switches, firewalls, WLC, APs, WAF, load balancers, and UCM platforms. Lead the implementation and optimization of enterprise routing and switching technologies such as OSPF, BGP, VLAN, STP, VTP, EtherChannel, HSRP, VRRP, and vPC in line with industry standards. Provide technical leadership for secure connectivity solutions, including IPSec, SSL, and GRE VPNs, remote access, and Zero Trust security initiatives. Implement proactive network monitoring, performance analysis, and capacity planning using tools such as FortiAnalyzer, ManageEngine, Cacti, and PRTG. Lead L2/L3 technical support operations, guide engineering teams, and coordinate with relevant stakeholders to deliver secure and reliable network solutions. Manage network maintenance activities, including firmware and OS upgrades, security patching, configuration management, and disaster recovery planning. Establish and maintain enterprise network standards, policies, and governance frameworks while ensuring compliance with security and regulatory requirements. Assess and implement emerging technologies such as SD-WAN, cloud networking, network automation, SDN, and Zero Trust Architecture to support digital transformation. Manage infrastructure projects from planning to implementation while coordinating with vendors, service providers, and internal teams to ensure timely and efficient delivery. Strengthen business continuity and incident response by conducting root cause analysis, implementing preventive actions, and driving continuous service improvements. Mentor and develop network engineering teams while promoting technical expertise, knowledge sharing, and a culture of continuous improvement.         

Conduct regular reconciliation of Uddokta, Merchant, and Customer KYC data and properly document and escalate any discrepancies. Identify, analyze, and report KYC-related mismatches, missing information, duplicate records, and processing errors within the defined timeline. Prepare periodic reconciliation and KYC analysis reports, highlighting key trends, recurring issues, backlogs, and operational gaps for corrective action. Prepare and share reports with internal stakeholders regarding processed Uddokta, Merchant, and Customer DKYC cases. Ensure timely preparation and submission of Uddokta, Merchant, and Customer DKYC processing reports through proper validation and reconciliation. Analyze document processing data and highlight volumes, backlogs, rejection trends, discrepancies, and critical operational issues to relevant stakeholders. Prepare, validate, and circulate the daily ESSAU calculation report to the concerned departments. Identify and escalate critical data and system-access issues to the appropriate unit and follow up until resolution. Provide timely operational and reporting support for assigned activities.