HR Operations Oversee daily HR operations across all branches and the Support Office. Maintain and regularly update employee records, attendance, leave information, HR databases, and periodic reports. Talent Acquisition & Workforce Planning Assist in workforce planning and coordinate manpower requirements with respective department heads. Identify and attract potential candidates through job portals, social media platforms, employee referrals, recruitment agencies, universities, and professional networks. Manage interview scheduling, candidate assessments, applicant communication, and recruitment-related reporting. Training & Development Assist in developing and implementing the annual training calendar and coordinate Training Needs Assessments (TNA). Develop, review, and update training materials and modules in alignment with organizational requirements. Arrange and coordinate induction, customer service, leadership, and soft-skills development programs. Assess training outcomes and maintain comprehensive training records and reports. Performance Management Assist in implementing and maintaining the Performance Management System and Key Performance Indicator (KPI) framework. Coordinate probation evaluations, employee confirmation recommendations, and annual performance appraisal processes. Compensation & Benefits Coordinate attendance and leave records to ensure accurate payroll preparation. Verify payroll information and supporting data before monthly salary disbursement. Manage employee final settlements and coordinate benefit-related activities in accordance with organizational policies. Employee Relations Assist in addressing employee grievances, resolving workplace conflicts, and managing disciplinary procedures. Coordination Maintain regular coordination with department heads and branch HR representatives to address HR-related matters. Undertake additional responsibilities and assignments as delegated by the Head of HR or management.