Popular Diagnostic Centre Ltd

IT Troubleshooting & User Support Provide prompt technical assistance for hardware, software, operating systems, printers, scanners, and other IT peripherals. Diagnose and resolve routine IT issues across branches and departments. Assist users with system access, application problems, and basic device configurations. Maintain detailed records of reported IT issues and corresponding resolution steps. Escalate complex or critical problems to senior IT personnel or relevant vendors when necessary. Network Monitoring & Troubleshooting Monitor and maintain LAN/WAN connectivity between branches and Head Office. Provide support for switches, routers, access points, and other network equipment. Troubleshoot internet and network problems such as service outages, slow connections, and packet loss. Inspect network cables, ports, and patch panels to identify physical connectivity problems. Coordinate with ISP and network vendors for external technical support and maintain records of network incidents. System & Application Support Provide first-level technical support for Diagnostic, Hospital Management, pharmacy, and other business applications. Resolve user login, access, printing, and report-generation issues. Assist with basic database and application connectivity problems. Support users during system upgrades, maintenance, migration, and deployment activities. Branch IT Support Prioritize IT issues that directly affect patient registration, billing, diagnostic services, and report generation. Provide timely remote or onsite assistance and promptly escalate unresolved critical issues. Incident Reporting & Preventive Maintenance Maintain comprehensive records of major IT incidents, including affected services, troubleshooting actions, downtime, resolution status, and escalation details. Report critical incidents to IT Management or the Head of ICT immediately. Conduct scheduled preventive maintenance of network devices, servers, UPS systems, computers, printers, scanners, and other IT infrastructure. Vendor Coordination & Professional Conduct Communicate technical issues effectively with vendors by sharing relevant logs, screenshots, and error details, and follow up until resolution. Protect confidential organizational and patient information and avoid unauthorized modifications to production systems. Ensure compliance with approved IT policies, procedures, security standards, and operational guidelines.