Rynexus Infotech

✔ Monitor and analyze system logs and traces, perform routing configuration, and maintain regular backups of the Soft Switch Configuration Database. ✔ Demonstrate strong technical knowledge of SIP, RTP, TCP, SMPP, A2P SMS, Linux, and IP Networking. ✔ Manage products and platforms, including API, SMPP, Telco, and MFS integration. ✔ Identify technical challenges and develop innovative, effective, and scalable solutions to ensure customer requirements are properly defined and satisfactorily addressed. ✔ Understand and analyze customer complaints related to technical issues, applications, and software requirements, and provide appropriate technical feedback and solutions. ✔ Maintain technical knowledge of firewalls, database security, access control systems, CCTV/CC camera installation, and related IT infrastructure. ✔ Monitor and maintain the performance, availability, and reliability of web-based and mobile applications while ensuring compliance with defined Service Level Agreements (SLAs). ✔ Perform Root Cause Analysis (RCA) for application bugs and technical incidents by analyzing application logs, database queries, system behavior, and relevant code. ✔ Troubleshoot and resolve application, database, networking, and integration-related issues within the required service timelines. ✔ Coordinate with internal technical teams, developers, network teams, and other stakeholders to ensure timely incident resolution and uninterrupted service delivery.