Shanta Holdings Ltd.

Welcome and assist guests and visitors, and arrange meetings with the relevant Shanta personnel. Handle incoming phone calls and direct them to the appropriate employees or departments. Maintain the document dispatch register and ensure all entries are properly recorded. Manage guest and vendor registers while keeping records accurate and updated. Supervise housekeeping activities to maintain a clean, organized, and professional office environment. Coordinate with office employees to provide required support services to staff and external stakeholders. Liaise with service vendors to ensure continuous and efficient services at the center. Communicate with the Head Office Admin Team regarding important administrative issues and follow up for timely resolution. Maintain petty cash records and handle petty expense bills according to company policies and procedures. Support office maintenance activities and perform other administrative duties when required. Carry out any additional responsibilities assigned by management from time to time.

  Provide Level 1 & Level 2 IT support for desktops, laptops, printers, scanners, IP phones, and other peripherals. Install, configure, troubleshoot, and maintain Windows OS and business applications. Administer Microsoft 365 and Azure, including Outlook, Teams, OneDrive, SharePoint, and user accounts. Monitor and maintain LAN, WAN, Wi-Fi, VPN, and network devices. Support Windows Server administration, file sharing, backup, and disaster recovery. Coordinate with vendors and service providers for hardware, software, ISP, and infrastructure support. Maintain IT asset inventory, software licenses, and technical documentation. Ensure endpoint security through antivirus, patch management, and IT security compliance. Prepare SOPs, user manuals, technical documents, and periodic service reports. Supervise contractual IT support resources and ensure quality and process consistency. Plan and execute IT infrastructure upgrades, implementation, and preventive maintenance. Support IT automation, digitization, and continuous improvement initiatives under the guidance of the Head of IT & Digital Transformation.