Tradevision Limited

We are looking for an experienced and responsible Assistant Manager – Service to support the supervision, coordination, and day-to-day management of the Service Team. The role will serve as the second-level supervisor, ensuring smooth coordination of Service Engineers, customer service calls, site activities, spare parts, customer communication, and overall service operations. Key Responsibilities ✔ Attend and actively participate in internal office meetings and customer meetings as required. ✔ Allocate and coordinate Service Engineers for various customer sites and ensure assigned service work is completed within the required timeframe. ✔ Monitor and follow up on service calls, work orders, and service activities through the TVL Apps/system. ✔ Conduct regular customer site visits to monitor service activities and provide necessary technical and operational support. ✔ Visit customer sites for service marketing, customer relationship management, customer visits, and business development activities. ✔ Build and maintain strong, professional, and long-term customer relationships through effective communication and service support. ✔ Prepare and communicate official letters, emails, quotations, service-related communications, and other business correspondence with customers and principals. ✔ Coordinate with all Service Engineers and maintain operational control over ongoing service activities. ✔ Monitor pending service calls and ensure timely follow-up, issue resolution, and service completion. ✔ Monitor and coordinate spare parts requirements, availability, movement, and related service issues to support uninterrupted operations. ✔ Coordinate with principals regarding technical issues, service requirements, spare parts, and customer concerns. ✔ Support the Service Team Supervisor/Head in planning, monitoring, coordinating, and controlling daily service operations. ✔ Ensure accurate service documentation, activity records, and regular reporting. ✔ Guide and support Service Engineers in resolving customer complaints, technical concerns, and operational issues. ✔ Perform any other service-related duties and responsibilities assigned by the management.