XeonBD

Role Overview XeonBD is looking for a Technical Customer Support Engineer to serve as the first point of contact for customers. The role involves providing high-quality technical support, troubleshooting web hosting and infrastructure-related issues, and ensuring a smooth, reliable, and positive customer experience. You will work closely with a dynamic technical team, where your technical knowledge, troubleshooting ability, and problem-solving skills will contribute directly to service quality and customer satisfaction. Work Schedule – Rotational Shift System ✔ Morning Shift: 08:00 AM – 04:00 PM (On-site) ✔ Day Shift: 10:00 AM – 06:00 PM (On-site) ✔ Evening Shift: 06:00 PM – 02:00 AM (Work From Home) ✔ Night Shift: 12:00 AM – 08:00 AM (Work From Home) Key Responsibilities ✔ Provide prompt, professional, and effective customer support through live chat, ticketing systems, and phone calls. ✔ Handle customer support requests from initial contact through resolution and completion, ensuring timely follow-up. ✔ Troubleshoot technical issues related to web hosting, DNS, servers, operating systems (OS), and applications. ✔ Install, configure, update, and maintain operating systems and software as required. ✔ Monitor system performance, respond to alerts, and take appropriate action during technical incidents. ✔ Perform routine system maintenance and help ensure service stability, reliability, and smooth operation. ✔ Collaborate with internal technical and support teams to improve service quality, customer experience, and operational processes. ✔ Assist with technical documentation, reporting, and knowledge sharing to strengthen internal support resources.