Requirements
Responsibilities & Context
1. Platform Back Office Development and Operations
- Work closely with the Platform Back Office (Admin Pannel) development team to drive enhancements and new capabilities.
- Identify and implement automation opportunities in BO processes.
- Ensure timely development and deployment of back-office features in squad.
- Execute from Admin panel for App and website offers, Campaign and features.
2. Automation & Process Simplification
- Ensure development of automated Product UAT tools to streamline user acceptance testing.
- Oversee Product UAT Automation across various digital platforms.
- Ensure seamless channel integrations in Automation tools to improve operational efficiency.
3. Production Bug & Bug resolution in L3 forum.
- Escalate, Monitor, follow up, and execute Production Bug for App and website and L3 Complaint resolution.
- Collaborate with development teams and support teams to minimize platform downtime.
- Prepare detailed reporting on bug trends, resolution timelines, and platform stability.
4. Platform Operations Management
- Ensure Execute and follow-up for daily operations support. And will accountable for execute on time with 100% efficient execution for all digital platforms.
- Develop and execute daily operations across all digital platforms.
- Manage the lifecycle of offers & campaigns for App, Website, and Local/Global digital Channels.
- Conduct Product Pre & Post Live UAT for multiple platforms, including third-party channels.
- Execute sports and entertainment campaign & content.
- Work with resource pool in roster basis for enhanced operational support.
- Manage website content and ensure updates align with business objectives.
- Handle global channel offers and campaign management across platforms.
- Configure and manage features, campaigns, and offers for all digital platforms (App/Website).
5. Product & CRM Campaign Management
- Execute personalized feature and campaign management through segmented list preparation and provisioning.
- Automate and execute pre and post-live UAT processes.
- Develop and execute in-app campaigns, including dynamic links, in-app push notifications, carousels, app-wide banners, and pop-ups to drive user engagement and conversions.
6. Customer Complaint Resolution for Digital Platforms
- Manage Customer complaint Ticket resolution within SLA to maintain customer satisfaction.
- Ensure individual and mass complaint resolution to improve platform reliability.
- Handle mass issue customer adjustments to minimize service disruptions.
7. Push Notification Management
- Manage and configure daily in-app push notifications.
- Configure daily topic subscriptions for different user base.
- Update the daily report for push base and topic updates.
- Coordinate with stakeholders to update the push plan and content.
8. Platform User Experience Management
- Ensure consistent UI and UX implementation across all digital platforms.
- Optimize customer journeys and communication flows across all channels to enhance user engagement and retention.
Compensation & Other Benefits
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Salary Review: Half Yearly
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Lunch Facilities: Partially subsidize
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Festival Bonus: 1
Work Place
Work from Office
Employment Status
Type:
Full Time/Permanent
