| Published: | Jul 29, 2025 | Vacancy: | 2 | Gender: | No Preference |
| Age: | Not Specified | Career Level: | Entry Level | Experience: | 2 Year |
| Salary: | Negotiable | Location: | Anywhere in Bangladesh |
Education
Experience
Additional Requirements
Minimum 2–3 years of hands-on experience in IT support, endpoint management, or technical support roles
Proven experience in a banking or financial services environment is preferred
Demonstrated experience in hardware troubleshooting, asset management, and user support delivery
Job Grade: Officer – Senior Executive Officer
Al-Arafah Islami Bank PLC is seeking a dedicated and technically proficient ICT Endpoint Support Officer to join our dynamic Information and Communication Technology (ICT) team. This position plays a vital role in ensuring the smooth operation of endpoint devices and providing exceptional user support services across our extensive branch network and corporate offices. The successful candidate will be instrumental in upholding technology infrastructure standards while supporting our digital banking operations.
Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices
Deploy new endpoint hardware, including OS installations, driver updates, and firmware upgrades
Manage hardware inventory, including asset tracking and disposal, in compliance with bank policies
Diagnose and resolve hardware issues such as RAM, HDD/SSD, and motherboard replacements
Perform preventive maintenance to ensure hardware reliability and minimize downtime
Troubleshoot Windows OS-related issues, including login errors, performance problems, and system failures
Provide technical support for Microsoft Office, Outlook, core banking applications, and other business software
Deliver Level 1 and Level 2 technical support for hardware and software service requests
Coordinate with vendors for warranty support and hardware repairs
Provide both on-site and remote technical assistance to branch staff and users
Escalate complex technical issues to the relevant ICT teams when required
Ensure all endpoint devices comply with bank security policies and regulatory standards
Maintain endpoint security configurations including encryption, BIOS settings, and access controls
Document all support activities and keep detailed records of system configurations and changes
Work from Office
Type: Full Time/Permanent
Anywhere in Bangladesh
Address: Head Office, Al-Arafah Tower, 63, Purana Paltan, Dhaka-1000.
Business Type : Bank/Non-Bank Fin. Institution
এই চাকরির বিজ্ঞাপনে প্রদত্ত তথ্যের ভিত্তিতে যদি বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ দাবি করে, অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য প্রদান করে, তবে অনুগ্রহ করে অবিলম্বে আমাদেরকে জানান অথবা সংশ্লিষ্ট জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য BDJobs Live কাউকে কোন ব্যক্তিগত বা প্রতিষ্ঠানকে অর্থ প্রদান করতে উৎসাহিত করে না। কোন ধরনের অর্থ লেনদেনের দায় BDJobs Live বহন করবে না।
