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Prayas Group

Executive (Customer Service)

Application Deadline: Aug 27, 2025
Summary
Published: Jul 29, 2025 Vacancy: 1 Gender: Female
Age: Not Specified Career Level: Entry Level , Mid Level Experience: 5 Year
Salary: Negotiable Location: Dhaka
Requirements

Education


  • Higher Secondary, HSC
  • Bachelor/Honors

Experience


  • 5 Year

Additional Requirements

Freshers are also encourage to apply

Responsibilities & Context

  • Handling incoming customer calls and promptly addressing their queries to ensure immediate satisfaction.

  • Making outbound and follow-up calls as part of customer engagement.

  • Processing customer product orders accurately.

  • Entering orders into the company’s software system.

  • Addressing customer questions related to product quality, complaints, and feedback.

  • Resolving customer issues through phone, email, or social media channels while maintaining high call quality standards as required by the organization.

  • Monitoring sales performance as needed.

  • Conducting quality assurance surveys with customers and sharing insights with relevant staff members.

  • Maintaining thorough knowledge of products to provide enhanced customer support.

  • Fostering a positive and cooperative work environment for the team.

  • Being available to respond to calls during public holidays and weekends.

  • Carrying out any additional operational duties assigned by supervisors or higher management.


Compensation & Other Benefits
  • Mobile bill
  • Tour allowance
  • Medical allowance
  • Provident fund
  • Salary Review: Yearly
  • Lunch Facilities: Full subsidize
  • Festival Bonus: 2

Other Benefits


As per company policy

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka

Company Information
Company Name: Prayas Group

Address: House#52/1 (2nd Floor), Road#3A, Zigatola, Dhanmondi, Dhaka-1209


Business Type : Food & Beverage Industry

Website Link : www.prayasbd.com
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