| Published: | Nov 05, 2025 | Vacancy: | Not Specified | Gender: | No Preference |
| Age: | At least 33 years | Career Level: | Mid Level | Experience: | 5 Year |
| Salary: | Tk. 50000 (Monthly) | Location: | Dhaka |
Education
Experience
Additional Requirements
Age Requirement: Minimum 33 years
What We’re Looking For:
At least 5 years of experience in a reputed 4–5 star international hotel, with a minimum of 2 years in a supervisory or managerial role.
Excellent communication and interpersonal skills, with fluency in spoken and written English.
Warm, enthusiastic personality with a genuine passion for guest service and a natural smile.
Strong leadership and organizational abilities, with exceptional attention to detail.
Proficient in hotel PMS and Channel Manager systems, along with solid knowledge of Google Sheets and MS Excel.
Diploma or degree in Hotel Management or a related field.
Lead by example through consistent service excellence, professional grooming, and exemplary etiquette.
Train, mentor, and coach Front Desk and Transport teams on guest interaction, upselling, complaint resolution, and emotional intelligence.
Promote a culture of accountability, courtesy, and collaboration across the department.
Conduct regular departmental meetings, SOP refreshers, and performance audits to maintain service quality and compliance.
Personally welcome VIP and repeat guests, ensuring personalized recognition and attention to their preferences for an exceptional stay.
Oversee the entire guest journey — from pre-arrival communication to post-departure feedback and follow-up.
Empower the team to deliver personalized, anticipatory service that goes beyond routine transactions.
Monitor guest satisfaction metrics, online reviews, and feedback, implementing effective improvement plans.
Address guest concerns with professionalism and empathy, ensuring full resolution and service recovery.
Supervise all front office operations, including reservations, check-ins/outs, billing, and transport coordination.
Collaborate with Housekeeping, F&B, and Reservations to deliver a seamless guest experience.
Manage room inventory, rate consistency, and ensure data accuracy across PMS and Channel Manager systems.
Oversee cash handling, guest folios, and night audit reconciliations for financial precision.
Maintain and update SOPs for front desk, guest relations, and transport management operations.
Act as the central communication link between the Front Office and other departments.
Present daily operational highlights and key performance insights during management meetings.
Ensure prompt, professional handling of all guest communications — including calls, emails, and messages.
Collaborate with Sales and Reservations teams on VIP, corporate, and group bookings.
Support internal audits and MIS reporting through accurate data management and record-keeping.
Regularly review and enhance front office workflows, SOPs, and service delivery processes.
Introduce innovative guest recognition initiatives such as personalized amenities, welcome notes, and tailored follow-ups.
Analyze guest data and feedback to recommend service and process improvements.
Contribute to strategic initiatives aimed at positioning Sky City Hotel Dhaka as the most guest-preferred 4-star hotel in Dhaka South.
Other Benefits
Competitive base salary package
Monthly service charge plus performance-based incentives
Complimentary meals during duty hours
Paid annual leave
Group medical benefits offered through partner programs at discounted rates
Attractive staff and family discount privileges
Opportunity to grow, contribute, and be part of a dynamic, award-winning organization
Work from Office
Type: Full Time/Permanent
Dhaka
Address: Sky City Hotel Dhaka 47 Shiddeshwari Circular Road, Malibag Mor Dhaka 1217
Business Type : Hotel/Restaurant
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