| Published: | Jul 19, 2025 | Vacancy: | Not Specified | Gender: | No Preference |
| Age: | Not Specified | Career Level: | Entry Level , Mid Level | Experience: | 2 Year |
| Salary: | Negotiable | Location: | Dhaka, Anywhere in Bangladesh |
Education
Experience
Additional Requirements
Up to 2 years of relevant experience.
Experience in banking or call center operations is preferred.
Fresh graduates are encouraged to apply.
Willingness to work in shifts, including weekends and holidays.
Strong communication skills in both Bangla and English.
Handle inbound and outbound calls with professionalism, maintaining a polite and positive demeanor at all times.
Address customer inquiries related to banking products, services, transactions, cards, and account details.
Resolve customer complaints and service issues promptly while adhering to bank policies and compliance standards.
Follow up on critical issues and provide customers with timely updates and feedback.
Deliver accurate information and guidance on banking procedures, services, card usage, internet/mobile banking, loans, and other related queries.
Record customer interactions and feedback in the system for documentation and continuous service improvement.
Escalate customer queries or complaints to the relevant department promptly and efficiently.
Achieve daily, weekly, and monthly performance targets, including call handling time, customer satisfaction, and cross-selling objectives.
Other Benefits
Work from Office
Type: Contract
Dhaka, Anywhere in Bangladesh
Address: Anywhere in Bangladesh, Dhaka
Business Type : Bank/Non-Bank Fin. Institution
এই চাকরির বিজ্ঞাপনে প্রদত্ত তথ্যের ভিত্তিতে যদি বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ দাবি করে, অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য প্রদান করে, তবে অনুগ্রহ করে অবিলম্বে আমাদেরকে জানান অথবা সংশ্লিষ্ট জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য BDJobs Live কাউকে কোন ব্যক্তিগত বা প্রতিষ্ঠানকে অর্থ প্রদান করতে উৎসাহিত করে না। কোন ধরনের অর্থ লেনদেনের দায় BDJobs Live বহন করবে না।
