Assistant Engineer/Engineer, Corporate Support

✔ Freshers are also encouraged to apply.

✔ Strong understanding of core networking concepts, including network topologies, TCP/IP, DNS, VPN, routing protocols, firewalls, and related technologies.

✔ Hands-on experience in configuring and maintaining enterprise routers, switches, access points, security cameras, and network security protocols will be preferred.

✔ Ability to efficiently diagnose, troubleshoot, and resolve network, connectivity, and performance-related issues.

✔ Knowledge of service uptime monitoring, network performance monitoring, and proactive issue resolution.

✔ Strong familiarity with Optical Fiber Networks and GPON technology.

✔ Familiarity with ticketing systems, technical documentation, service records, and support workflows.

✔ Excellent analytical, troubleshooting, and problem-solving skills to handle diverse technical issues.

✔ Strong verbal and written communication skills with the ability to interact professionally with corporate and enterprise clients.

✔ Ability to explain technical concepts and solutions in simple, clear, and customer-friendly language.

✔ Ability to coordinate effectively with NOC, installation, network operations, sales, and other technical teams for new installations, upgrades, and service improvements.

✔ Experience or practical exposure in conducting site surveys to assess installation feasibility and network requirements will be an advantage.

✔ Strong documentation and reporting skills for maintaining accurate installation records, service history, troubleshooting details, and customer support reports.

✔ Willingness to learn new technologies, work in a customer-focused environment, and respond to technical issues within required SLA timelines.

The Corporate Support Engineer will serve as the primary technical point of contact for corporate and enterprise customers, ensuring maximum customer satisfaction, uninterrupted connectivity, and reliable service delivery.

The role requires strong technical expertise in network planning, design, deployment, troubleshooting, and customer support, along with effective coordination with internal and external teams to maintain service excellence.

Key Responsibilities

✔ Act as the first point of contact for corporate customers regarding Internet services, data connectivity, networking solutions, and technical support.

✔ Conduct site surveys to assess installation feasibility, network requirements, infrastructure readiness, and appropriate deployment solutions.

✔ Support the onboarding of new customers by configuring Internet and data connectivity services and providing guidance on service optimization, security, and networking best practices.

✔ Work closely with the installation and technical teams to set up, upgrade, and maintain customer services.

✔ Ensure compliance with relevant safety, technical, and quality standards during installation and maintenance activities.

✔ Configure, deploy, and troubleshoot enterprise-grade Customer Premises Equipment (CPE), including MikroTik and Cisco routers, managed switches, access points, security systems, surveillance cameras, and related networking equipment.

✔ Diagnose and resolve network, connectivity, configuration, and performance-related issues through phone, email, remote access, or on-site customer visits.

✔ Escalate complex technical issues to the Network Operations Center (NOC) or relevant technical teams and follow up until proper resolution.

✔ Proactively monitor customer links and respond promptly to service disruptions, connectivity issues, and performance degradation to meet or exceed established SLAs.

✔ Maintain accurate service history, troubleshooting details, customer information, and support tickets in the designated ticketing system.

✔ Ensure Service Level Agreement (SLA) compliance and manage customer complaints and technical issues efficiently within the committed resolution timelines.

✔ Coordinate with NOC, installation, network, sales, and other relevant teams to ensure smooth service delivery and effective issue resolution.

✔ Prepare and maintain installation reports, service records, technical documentation, and customer support reports.

✔ Maintain professional communication with corporate clients and provide timely updates regarding ongoing incidents, service requests, maintenance activities, and resolutions.