Triangle Services Ltd

Job Summary We are seeking energetic, target-driven, and customer-focused Sales Executives to join our Field Sales & Business Development Team. The selected candidates will be responsible for conducting regular field visits, identifying potential customers, generating sales leads, understanding customer needs, following up with prospects, and achieving assigned broadband internet sales and revenue targets. Job Responsibilities ✔ Achieve assigned monthly sales and revenue targets through regular field visits, direct customer engagement, and new customer acquisition. ✔ Generate qualified sales leads through door-to-door visits, customer referrals, local networking, market surveys, and field marketing activities. ✔ Identify potential customers, residential buildings, business locations, and new market opportunities to expand broadband internet customer coverage. ✔ Understand customer requirements and recommend suitable broadband internet packages, connectivity plans, and services based on their needs. ✔ Conduct regular follow-ups with visited customers and generated leads, maintain accurate customer information, and update lead status in the ERP system until successful sales closure. ✔ Build and maintain strong professional relationships with building managers, market owners, local businesses, and potential business partners to create new sales opportunities. ✔ Monitor competitor activities, market conditions, customer demand, and local sales trends to identify opportunities for business growth. ✔ Prepare and maintain accurate sales reports, field visit reports, lead follow-up reports, and potential customer databases. ✔ Coordinate with relevant technical and operational teams to ensure smooth and timely broadband service installation and customer onboarding. ✔ Maintain regular communication with prospective and existing customers to improve customer engagement, sales conversion, and overall service experience. ✔ Perform other relevant field sales, customer acquisition, lead generation, and business development activities assigned by management.

Job Overview The Transmission Manager / Assistant Manager will be responsible for overseeing the planning, deployment, maintenance, fault management, restoration, expansion, and overall operation of the ISP transmission and optical fiber network infrastructure. The position will focus on maintaining high network availability, rapid fault resolution, efficient resource utilization, and quality customer service through effective management of transmission engineers, fiber technicians, field teams, and third-party vendors. The role requires strong technical expertise in transmission technologies, fiber-optic infrastructure, fiber splicing, FTTH/FTTx, and ISP operations, combined with effective team, vendor, and operational management skills. Key Responsibilities ✔ Manage and oversee the daily operation, maintenance, and performance of ISP transmission and fiber network infrastructure, ensuring high availability, stability, redundancy, and SLA compliance. ✔ Monitor transmission links, network equipment, interfaces, alarms, optical power levels, and network utilization, coordinating with NOC and relevant technical teams to ensure uninterrupted service delivery. ✔ Lead fault and incident management activities, including identification, troubleshooting, escalation, restoration, and post-incident follow-up for fiber cuts, high-loss links, equipment failures, power issues, and customer-impacting outages. ✔ Conduct Root Cause Analysis (RCA) for major and recurring incidents and implement appropriate corrective and preventive actions to improve network reliability and restoration performance. ✔ Support the planning, execution, and monitoring of FTTH/FTTx network expansion projects, including fiber deployment, route planning, splicing, termination, testing, and technical acceptance. ✔ Supervise fiber installation, splicing, termination, and testing activities using OTDR, Optical Power Meter, VFL, and other fiber-testing equipment. ✔ Ensure proper optical performance, fiber labeling, documentation, testing standards, and installation quality across network infrastructure. ✔ Develop and implement preventive maintenance plans for fiber infrastructure, transmission equipment, and OSP assets to minimize service disruptions and identify potential risks proactively. ✔ Lead and manage transmission and fiber operations teams, including engineers, supervisors, technicians, and field personnel by allocating tasks, monitoring performance, providing technical guidance, and ensuring operational readiness. ✔ Manage third-party service providers, contractors, and vendors, monitoring service quality, productivity, technical support, compliance, and adherence to approved designs, quality standards, and safety procedures. ✔ Maintain accurate technical documentation, including fiber routes, splice diagrams, core allocation, network topology, GIS records, asset information, fault history, maintenance records, and operational reports. ✔ Ensure proper inventory management of fiber cables, closures, TJBs, FDBs, splitters, ODFs, patch panels, tools, and critical spare materials required for network operations and restoration. ✔ Ensure compliance with company technical standards, safety procedures, change management processes, and quality requirements during network deployment, maintenance, and restoration activities. ✔ Coordinate with Customer Support, NOC, Core Network, and other internal departments to resolve customer-impacting issues and prioritize critical outages and enterprise/high-priority customer restoration. ✔ Monitor key operational KPIs, including network availability, fault resolution time, MTTR, recurring incidents, preventive maintenance compliance, and overall service performance. ✔ Analyze operational performance and provide technical recommendations and improvement plans to management for enhancing network reliability, efficiency, and service quality. ✔ Perform other technical, operational, coordination, and management-related responsibilities assigned by the supervisor or management.

The Corporate Support Engineer will serve as the primary technical point of contact for corporate and enterprise customers, ensuring maximum customer satisfaction, uninterrupted connectivity, and reliable service delivery. The role requires strong technical expertise in network planning, design, deployment, troubleshooting, and customer support, along with effective coordination with internal and external teams to maintain service excellence. Key Responsibilities ✔ Act as the first point of contact for corporate customers regarding Internet services, data connectivity, networking solutions, and technical support. ✔ Conduct site surveys to assess installation feasibility, network requirements, infrastructure readiness, and appropriate deployment solutions. ✔ Support the onboarding of new customers by configuring Internet and data connectivity services and providing guidance on service optimization, security, and networking best practices. ✔ Work closely with the installation and technical teams to set up, upgrade, and maintain customer services. ✔ Ensure compliance with relevant safety, technical, and quality standards during installation and maintenance activities. ✔ Configure, deploy, and troubleshoot enterprise-grade Customer Premises Equipment (CPE), including MikroTik and Cisco routers, managed switches, access points, security systems, surveillance cameras, and related networking equipment. ✔ Diagnose and resolve network, connectivity, configuration, and performance-related issues through phone, email, remote access, or on-site customer visits. ✔ Escalate complex technical issues to the Network Operations Center (NOC) or relevant technical teams and follow up until proper resolution. ✔ Proactively monitor customer links and respond promptly to service disruptions, connectivity issues, and performance degradation to meet or exceed established SLAs. ✔ Maintain accurate service history, troubleshooting details, customer information, and support tickets in the designated ticketing system. ✔ Ensure Service Level Agreement (SLA) compliance and manage customer complaints and technical issues efficiently within the committed resolution timelines. ✔ Coordinate with NOC, installation, network, sales, and other relevant teams to ensure smooth service delivery and effective issue resolution. ✔ Prepare and maintain installation reports, service records, technical documentation, and customer support reports. ✔ Maintain professional communication with corporate clients and provide timely updates regarding ongoing incidents, service requests, maintenance activities, and resolutions.