Manager / Assistant Manager, Transmission

Job Overview

The Transmission Manager / Assistant Manager will be responsible for overseeing the planning, deployment, maintenance, fault management, restoration, expansion, and overall operation of the ISP transmission and optical fiber network infrastructure.

The position will focus on maintaining high network availability, rapid fault resolution, efficient resource utilization, and quality customer service through effective management of transmission engineers, fiber technicians, field teams, and third-party vendors.

The role requires strong technical expertise in transmission technologies, fiber-optic infrastructure, fiber splicing, FTTH/FTTx, and ISP operations, combined with effective team, vendor, and operational management skills.

Key Responsibilities

✔ Manage and oversee the daily operation, maintenance, and performance of ISP transmission and fiber network infrastructure, ensuring high availability, stability, redundancy, and SLA compliance.

✔ Monitor transmission links, network equipment, interfaces, alarms, optical power levels, and network utilization, coordinating with NOC and relevant technical teams to ensure uninterrupted service delivery.

✔ Lead fault and incident management activities, including identification, troubleshooting, escalation, restoration, and post-incident follow-up for fiber cuts, high-loss links, equipment failures, power issues, and customer-impacting outages.

✔ Conduct Root Cause Analysis (RCA) for major and recurring incidents and implement appropriate corrective and preventive actions to improve network reliability and restoration performance.

✔ Support the planning, execution, and monitoring of FTTH/FTTx network expansion projects, including fiber deployment, route planning, splicing, termination, testing, and technical acceptance.

✔ Supervise fiber installation, splicing, termination, and testing activities using OTDR, Optical Power Meter, VFL, and other fiber-testing equipment.

✔ Ensure proper optical performance, fiber labeling, documentation, testing standards, and installation quality across network infrastructure.

✔ Develop and implement preventive maintenance plans for fiber infrastructure, transmission equipment, and OSP assets to minimize service disruptions and identify potential risks proactively.

✔ Lead and manage transmission and fiber operations teams, including engineers, supervisors, technicians, and field personnel by allocating tasks, monitoring performance, providing technical guidance, and ensuring operational readiness.

✔ Manage third-party service providers, contractors, and vendors, monitoring service quality, productivity, technical support, compliance, and adherence to approved designs, quality standards, and safety procedures.

✔ Maintain accurate technical documentation, including fiber routes, splice diagrams, core allocation, network topology, GIS records, asset information, fault history, maintenance records, and operational reports.

✔ Ensure proper inventory management of fiber cables, closures, TJBs, FDBs, splitters, ODFs, patch panels, tools, and critical spare materials required for network operations and restoration.

✔ Ensure compliance with company technical standards, safety procedures, change management processes, and quality requirements during network deployment, maintenance, and restoration activities.

✔ Coordinate with Customer Support, NOC, Core Network, and other internal departments to resolve customer-impacting issues and prioritize critical outages and enterprise/high-priority customer restoration.

✔ Monitor key operational KPIs, including network availability, fault resolution time, MTTR, recurring incidents, preventive maintenance compliance, and overall service performance.

✔ Analyze operational performance and provide technical recommendations and improvement plans to management for enhancing network reliability, efficiency, and service quality.

✔ Perform other technical, operational, coordination, and management-related responsibilities assigned by the supervisor or management.