Assistant IT Coordination Engineer

✔ Age: 25 to 35 years
✔ Professional certifications such as CCNA, CompTIA A+, Microsoft, ITIL, or equivalent certifications will be considered an added advantage.

✔ Provide first-level technical support for desktops, laptops, operating systems, software applications, printers, scanners, projectors, video conferencing devices, and other IT peripherals.

✔ Install, configure, upgrade, and maintain computer hardware, operating systems, online meeting platforms such as Microsoft Teams and Zoom, and business applications to ensure reliable IT services.

✔ Diagnose, troubleshoot, and resolve hardware, software, operating system, and application-related issues.

✔ Coordinate and provide user support for ERP, HRIS, Payroll, and production systems, assisting employees in effectively operating business applications and ERP software.

✔ Assist employees with the effective use of computer systems, email, printing, office applications, and other business software.

✔ Troubleshoot and resolve end-user network connectivity issues, including LAN, Wi-Fi, and internet-related problems.

✔ Install, configure, and maintain antivirus software and ensure compliance with endpoint security requirements.

✔ Perform basic repair, replacement, and maintenance of IT equipment and peripherals.

✔ Install, configure, and maintain Face ID and biometric devices used for access control and employee attendance management.

✔ Install, configure, and maintain IP-based CCTV and video surveillance systems, including IP camera configuration, installation and mounting, connectivity troubleshooting, and resolution of camera-related issues.