CFM Officer

Community Development Centre (CODEC) invites applications for the position of CFM Officer to support the implementation of a project located in Ukhiya & Teknaf, Cox’s Bazar.

Position Title: CG Officer

Duration: 01 October 2026 to 31 December 2026

Job Location: Ukhiya/Teknaf, Cox’s Bazar.

Key Responsibilities

• Receive, identify, and document feedback, complaints, and information requests from Persons of Concern (PoCs) through center-based, non-center-based, and mobile CFM activities.

• Record all feedback, complaints, and cases accurately in logbooks and the CAIPP system within the required timeframe.

• Refer cases to relevant sectors and follow up regularly to monitor progress and resolution.

• Respond promptly to emergency and sensitive cases in coordination with supervisors and concerned teams.

• Ensure timely feedback to PoCs to close the feedback loop in line with CFM and AAP principles.

• Conduct mobile CFM activities in hard-to-reach areas, prioritizing PwDs, PSNs, elderly persons, women, and other vulnerable groups.

• Facilitate center-based/non-center-based CFM activities, outreach, and awareness sessions.

• Coordinate with CFM volunteers and participate in volunteer-led activities to identify challenges and improvement areas.

• Support volunteer training, mentoring, and coaching to ensure inclusive, confidential, and survivor-centered services aligned with UNHCR standards.

• Promote Age, Gender and Diversity (AGD) representation within the volunteer team.

• Maintain regular communication with volunteers and support practical solutions to operational challenges.

• Identify and promote good practices and recognize outstanding volunteer performance.

• Ensure confidentiality, informed consent, data protection, and “Do No Harm” principles throughout CFM activities.

• Maintain accurate case documentation, databases, and program records, including actions taken, outcomes, and case status.

• Prepare and submit weekly, monthly, quarterly, half-yearly, and annual reports according to organizational and donor requirements.

• Submit regular work plans and accomplishment reports to the Technical Officer, CC and CFM.

• Participate in coordination meetings, reviews, learning sessions, and other relevant activities.

• Coordinate with CODEC teams, UNHCR, and relevant partners for effective CFM implementation.

• Comply with CODEC’s Code of Conduct, safeguarding, PSEA, child protection, confidentiality, and Do No Harm standards.

• Perform any other duties assigned by the supervisor or organization.

Safeguarding & PSEA

• Follow the IASC Six Core Principles on Protection from Sexual Exploitation and Abuse (PSEA).

• Promote a safe working environment and protect team members from abuse, neglect, harassment, exploitation, and other forms of harm.

• Provide support, guidance, and safeguarding expertise to strengthen a safe and protective work environment.