Customer Service / Call Center Executive

• Good understanding of Bangladesh’s government job examination and recruitment processes.

• Basic knowledge of major competitive examinations, including BCS, NTRCA, Primary Assistant Teacher, Bank Recruitment, and other government job exams.

• Strong command of Bangla with excellent verbal communication skills.

• Patient, courteous, and student/customer-focused approach.

• Ability to handle multiple queries efficiently and professionally.

• Confident communication and strong persuasion skills.

• Excellent follow-up and relationship management abilities.

• Target-driven and result-oriented mindset.

• Basic proficiency in computer operations and MS Office applications.

• Ability to collaborate effectively and work as part of a team.

Job Context

This organization is an education-focused platform that provides students with services related to courses, classes, examinations, and admissions. We are looking for a skilled and communicative Customer Service / Call Center Executive who can efficiently handle both inbound and outbound calls while ensuring a positive student experience.

Key Responsibilities

Customer Service:

• Handle incoming calls from students and provide accurate information and appropriate assistance.

• Support students with course details, class schedules, examinations, payments, routines, and other service-related inquiries.

• Understand students’ concerns and provide professional, friendly, and effective solutions.

• Escalate complex issues to the appropriate department and ensure proper follow-up.

• Build and maintain positive professional relationships with students.

• Accurately record and update call-related information in the system.

• Follow established call handling and customer service procedures.

• Ensure a smooth, helpful, and satisfactory service experience for students.

Admission Counseling:

• Make outbound calls to prospective students and parents regarding Biddabari’s courses and admission opportunities.

• Provide clear and accurate information about courses, classes, examinations, fees, and admission procedures.

• Understand students’ needs and recommend suitable courses based on their requirements.

• Regularly follow up with prospective students and admission leads.

• Guide interested students throughout the admission process.

• Maintain accurate lead details, follow-up records, and admission-related data.

• Work toward achieving individual and team-based admission targets.

• Maintain professional and effective communication with students and parents.