Customer Service Officer – Technical

Additional Requirements

• Age: 23–30 years.

• Must be willing and available to make frequent field visits to farms within the assigned territory.

• Conduct regular visits to poultry, cattle, and fish farms to provide farmers with practical guidance on animal care, feeding practices, farm housing, and vaccination programmes.

• Address farmers’ questions, provide appropriate guidance, and assist in resolving farm-related challenges.

• Support farmers in carrying out basic livestock and farm health assessments under the supervision of the designated supervisor.

• Collect and communicate farmers’ feedback, concerns, and suggestions to the Sales, Production, and Quality Assurance teams.

• Identify market needs, service gaps, and potential business opportunities through regular farm visits and share relevant insights with the Sales team.

• Recommend product and service quality improvement initiatives to the Head of Technical Services based on field observations, market information, and farmer feedback.

• Organize and facilitate Uthan Boithok (farmer meetings) in accordance with the approved schedule and implementation plan.