Customer Support Representative (Health Care)

✔ Gender: Male only
✔ Freshers are encouraged to apply.
✔ Strong willingness to learn and develop professional customer service skills.
✔ Good communication and interpersonal skills with a professional approach to patient interactions.

Job Summary

Byte Trek Ltd. is a leading BPO service provider specializing in back-office and customer support solutions for the U.S. healthcare industry. We are looking for Fluent English Speaking Customer Care Representatives to join our growing team.

The ideal candidate should have strong English communication skills, a patient-focused mindset, and the ability to handle customer inquiries professionally and empathetically. You will communicate with prospective patients, understand their needs, provide accurate information, resolve concerns, and ensure a positive customer experience while maintaining proper records of all interactions.

Key Responsibilities

Customer Support & Call Handling

✔ Handle incoming calls from prospective patients in a professional, courteous, and empathetic manner.
✔ Provide accurate and timely information based on patient inquiries and service requirements.
✔ Listen carefully to patients, understand their concerns, and respond with appropriate solutions.
✔ Maintain a positive and professional tone throughout every customer interaction.

Patient Communication & Issue Resolution

✔ Identify patient needs by asking relevant questions and clarifying information when necessary.
✔ Address customer concerns effectively and provide suitable solutions within company guidelines.
✔ Actively engage with patients during each call to ensure their questions and concerns are properly addressed.
✔ Focus on delivering a smooth, helpful, and positive patient experience.

Documentation & Record Management

✔ Accurately document patient interactions, inquiries, and resolutions in the designated system.
✔ Maintain timely and complete records of customer communications and follow-up requirements.
✔ Ensure all information entered into the system is accurate, organized, and up to date.

Service Quality & Professionalism

✔ Follow company procedures, customer service standards, and healthcare-related communication guidelines.
✔ Handle patient information with professionalism, confidentiality, and appropriate care.
✔ Contribute to maintaining high-quality customer service standards for U.S. healthcare clients.