Head of Service & After-Sales

Develop strategies to achieve service revenue and profitability goals.

Oversee the performance of service teams, dealers, and service centers.

Conduct regular field visits to monitor service standards and address operational issues.

Coordinate with international OEMs/principals on technical support and warranty matters.

Improve turnaround time (TAT), customer satisfaction, and retention through effective service operations.

Ensure technician training, service preparedness, and new product launch support in collaboration with Sales, Parts, and Marketing teams.