Rancon Holdings Limited

  Develop strategies to achieve service revenue and profitability goals. Oversee the performance of service teams, dealers, and service centers. Conduct regular field visits to monitor service standards and address operational issues. Coordinate with international OEMs/principals on technical support and warranty matters. Improve turnaround time (TAT), customer satisfaction, and retention through effective service operations. Ensure technician training, service preparedness, and new product launch support in collaboration with Sales, Parts, and Marketing teams.

Achieve monthly, quarterly, and annual sales and revenue targets for tractors. Identify new business opportunities and build relationships with farmers, dealers, and agricultural projects. Arrange field demonstrations and explain the technical features, benefits, and proper usage of tractors to customers. Develop and maintain long-term relationships with local dealers and establish an effective customer support network. Regularly monitor competitor activities and market trends and prepare and submit tracking reports to management.