Officer-Billing (IPD, OPD & Admission Billing) under Operation Services

• Strong computer proficiency with hands-on experience in billing software, MS Word, MS Excel, and data processing tools.
• Previous experience in medical billing, preferably in a diagnostic center, laboratory, hospital, or healthcare organization.
• Ability to read and accurately interpret doctors’ prescriptions.
• Sound knowledge of Admission Billing, IPD Billing, OPD Billing, and hospital billing software.
• Good understanding of medical billing processes and accounts receivable.
• Ability to work efficiently in a fast-paced environment and meet billing deadlines.
• Strong professionalism, patience, and attention to detail when handling sensitive healthcare billing matters.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a team-oriented, adaptable, patient, and friendly attitude.
• Ability to handle confidential patient and financial information with discretion.
• Willingness to work in multiple shifts, including morning, evening, and night shifts.

Key Responsibilities

IPD (Inpatient Department) Billing

• Prepare accurate and complete final bills at the time of patient discharge.

• Generate and update inpatient bills throughout the patient’s stay using hospital billing software.

• Record all applicable charges, including doctor consultations, diagnostic tests, surgeries, medicines, and consumables.

• Coordinate with Nursing, Pharmacy, Diagnostics, and other relevant departments to ensure all services are properly billed.

• Complete discharge billing within the required timeframe while maintaining billing accuracy and patient satisfaction.

OPD (Outpatient Diagnostic Services) Billing

• Process and generate accurate bills for pathology, radiology, and other diagnostic services.

• Verify prescriptions and test requisitions before preparing bills.

• Enter patient information and investigation details accurately into the billing system.

• Assist patients with payment procedures, billing queries, and report collection-related information.

• Maintain a professional and courteous approach when dealing with patients.

Admission Billing

• Explain admission procedures, estimated costs, deposits, and billing processes to patients and attendants.

• Initiate billing for newly admitted patients through the hospital software.

• Verify and record patient information, admission details, deposits, and initial service charges.

• Coordinate with the Admission Desk and relevant departments regarding new admissions, cancellations, and status changes.

• Ensure all billing transactions comply with hospital policies and financial procedures.

Software & Billing Operations

• Operate hospital billing software for data entry, charge posting, invoice generation, and receipt issuance.

• Handle basic software-related issues and coordinate with the IT team for technical problems.

• Maintain accurate electronic billing records and backup documentation.

Payment & Reconciliation

• Receive and record payments through cash, card, bKash, insurance, and corporate accounts.

• Issue payment receipts and reconcile daily collections with the Accounts/Finance Department.

• Maintain proper documentation for insurance and credit-based clients.

Reporting & Documentation

• Prepare daily, weekly, and monthly billing and collection reports.

• Maintain organized digital and physical billing documents.

• Submit required reports and data to the Finance Department and Management within deadlines.

Patient Support

• Assist patients and attendants with billing-related queries in a polite and professional manner.

• Address billing discrepancies, payment-related concerns, and outstanding dues.

• Maintain patient confidentiality and professional standards at all times.

Compliance & Coordination

• Follow hospital policies, financial guidelines, and standard operating procedures.

• Coordinate with Reception, Diagnostics, Finance, Medical Records, and other relevant departments.

• Perform duties according to assigned morning, evening, or night shifts.