Officer - Safeguarding, Accountability & Employee Engagement

Experience

• Minimum 3–5 years of relevant experience in safeguarding, PSEAH/PSEA, protection, accountability, AAP/CFRM, employee engagement, HR or related areas, preferably in an NGO, INGO, development or humanitarian organization.

• Practical experience in complaint and feedback mechanisms, community engagement or safeguarding systems will be an advantage.

• Proven ability to manage confidential and sensitive complaints/cases while maintaining a survivor-centered and do-no-harm approach.

Technical Skills & Competencies

• Strong understanding of Safeguarding, PSEAH, AAP and CFRM principles and practices.

• Good communication, interpersonal, facilitation and coordination skills.

• Ability to effectively conduct awareness, orientation and training sessions.

• Capable of handling sensitive information with confidentiality, discretion and professionalism.

• Strong skills in documentation, reporting, monitoring and follow-up.

• Good analytical, problem-solving and decision-making abilities.

• Proficiency in MS Office, Google Workspace and relevant digital tools.

• Good command of both written and spoken Bangla and English.

• Ability to work effectively with field teams, communities, programme staff and other stakeholders.

• Willingness and ability to travel regularly to project and field locations when required.

Organizational Values & Safeguarding Commitment

• PROTTYASHI maintains a zero-tolerance approach toward sexual harassment, sexual exploitation and abuse, discrimination, abuse of power, misconduct and financial irregularities.

• All employees are expected to uphold the safety, dignity and wellbeing of children, young people and adults at all times.

• Staff and volunteers must comply with the organization's Code of Conduct, safeguarding policies and relevant procedures.

• The organization is committed to recruiting individuals who demonstrate a strong commitment to maintaining a safe, respectful, inclusive and accountable workplace.

Location of Posting

Head Office, Chattogram, with regular travel to project and field locations as required.

Reporting Line

The Officer – Safeguarding, Accountability & Employee Engagement will report to the Manager of the respective unit and work under the overall supervision and guidance of the Head of HRD.

Position Overview

PROTTYASHI is a social development organization working with disadvantaged, vulnerable and crisis-affected communities in Bangladesh. The organization focuses on poverty reduction, social justice, humanitarian support and community development.

The Officer will assist in strengthening and implementing organizational systems related to Safeguarding, PSEAH, Accountability to Affected Populations (AAP), Complaint, Feedback & Response Mechanism (CFRM), and Employee Engagement & Wellbeing. The role involves working with HR, programme teams and field staff to promote compliance, awareness, participation, accountability and a safe and respectful workplace.

Key Responsibilities

Safeguarding & PSEAH

• Support the implementation of safeguarding, PSEAH and Code of Conduct policies and procedures.

• Conduct and assist with safeguarding awareness sessions, orientations and refresher training.

• Help identify, assess and mitigate safeguarding and PSEAH risks across programmes and field operations.

• Conduct monitoring visits to assess compliance with safeguarding requirements.

• Ensure reporting channels and referral pathways are properly communicated and accessible.

• Receive, document and appropriately refer safeguarding and PSEAH concerns.

• Maintain confidential records and promptly escalate serious or sensitive cases through approved channels.

Accountability to Affected Populations (AAP)

• Support the integration of AAP principles across programmes and projects.

• Promote community participation, information sharing, feedback and accountability.

• Assist programme teams in engaging affected communities meaningfully.

• Monitor the accessibility and effectiveness of accountability mechanisms.

• Collect, analyze and report accountability-related information, concerns and emerging issues.

Complaint, Feedback & Response Mechanism (CFRM)

• Support the day-to-day operation of the CFRM.

• Facilitate accessible channels for receiving complaints, feedback, suggestions and concerns.

• Record, categorize, refer and monitor complaints in line with organizational procedures.

• Follow up with relevant teams to ensure timely resolution and feedback closure.

• Maintain updated CFRM databases, registers and confidential documentation.

• Prepare periodic summaries and reports for management review.

• Refer sensitive complaints, including safeguarding and PSEAH cases, through appropriate confidential channels.

Employee Engagement & Wellbeing

• Assist in implementing employee engagement and workplace wellbeing initiatives.

• Support employee surveys, consultations and feedback activities.

• Coordinate staff recognition, communication and team-building activities.

• Provide appropriate channels for employees to share concerns, suggestions and feedback.

• Identify issues affecting employee morale, engagement and workplace culture and report them to management.

• Promote a safe, respectful, inclusive and positive working environment.

• Maintain records and reports on employee engagement activities.

Awareness, Communication & Capacity Building

• Assist in developing and distributing awareness materials on safeguarding, PSEAH, AAP, CFRM and Code of Conduct.

• Support orientations, workshops, campaigns, meetings and awareness programmes.

• Assist with employee, volunteer, intern and stakeholder induction and refresher sessions.

• Help prepare posters, IEC materials and digital communication resources.

• Coordinate with Learning & Development teams for relevant training activities.

Monitoring, Documentation & Reporting

• Conduct