Reservation & Ticketing Executive - Travel & Tourism

• Female candidates are strongly encouraged to apply.
• Strong understanding of domestic and international airline ticketing and fare construction.
• Practical experience in ticket reissue, refund processing, PNR management, and travel documentation.
• Hands-on experience with Amadeus, Sabre, and Galileo; GDS training certification will be considered an added advantage.
• Good computer proficiency with strong professional email communication skills.
• Excellent English communication skills for effectively communicating with international clients.
• Strong capabilities in customer service, sales, communication, and business development.
• Energetic, well-organized, target-driven, and willing to travel as required.

Key Responsibilities

• Search, prepare quotations, book, issue, reissue, and process refunds for domestic and international air tickets.

• Efficiently operate Amadeus, Sabre, Galileo, airline systems, and consolidator portals for reservation and ticketing.

• Maintain strong knowledge of fare rules, baggage policies, transit requirements, visa regulations, and PNR management.

• Prepare accurate travel quotations, itineraries, invoices, booking confirmations, and travel vouchers.

• Manage individual, family, and group reservations efficiently.

• Design and arrange customized holiday packages covering flights, accommodation, transfers, and activities.

• Coordinate effectively with airlines, hotels, DMCs, tour operators, and other travel service providers.

• Provide customers with proper guidance regarding travel documentation, visa requirements, and related procedures.

• Handle Hajj, Umrah, religious tours, holiday packages, and DMC services according to customer requirements.

• Communicate professionally with customers through phone calls, WhatsApp, email, and face-to-face interactions.

• Monitor promotional airfares, airline announcements, travel regulations, and route updates.

• Meet monthly sales targets and actively contribute to business development initiatives.

• Maintain accurate records of bookings, payments, customer information, and travel-related documents.

• Resolve customer concerns promptly and ensure proper follow-up to deliver a high level of customer satisfaction.

• Prepare and maintain accurate daily, weekly, and monthly sales and booking reports.