Hotel Sarina

Key Responsibilities Search, prepare quotations, book, issue, reissue, and process refunds for domestic and international air tickets. Efficiently operate Amadeus, Sabre, Galileo, airline systems, and consolidator portals for reservation and ticketing. Maintain strong knowledge of fare rules, baggage policies, transit requirements, visa regulations, and PNR management. Prepare accurate travel quotations, itineraries, invoices, booking confirmations, and travel vouchers. Manage individual, family, and group reservations efficiently. Design and arrange customized holiday packages covering flights, accommodation, transfers, and activities. Coordinate effectively with airlines, hotels, DMCs, tour operators, and other travel service providers. Provide customers with proper guidance regarding travel documentation, visa requirements, and related procedures. Handle Hajj, Umrah, religious tours, holiday packages, and DMC services according to customer requirements. Communicate professionally with customers through phone calls, WhatsApp, email, and face-to-face interactions. Monitor promotional airfares, airline announcements, travel regulations, and route updates. Meet monthly sales targets and actively contribute to business development initiatives. Maintain accurate records of bookings, payments, customer information, and travel-related documents. Resolve customer concerns promptly and ensure proper follow-up to deliver a high level of customer satisfaction. Prepare and maintain accurate daily, weekly, and monthly sales and booking reports.