Sales Executive - Marketing And Sales

✔ Age: Candidates aged 24 to 35 years are eligible to apply.

✔ Relevant Experience: Proven experience in Sales & Customer Support or a related role is required.

✔ Lead Generation: Practical experience in lead generation, prospecting, and identifying potential customers.

✔ Client Relationship Management: Ability to build, maintain, and strengthen professional relationships with clients and customers.

✔ Communication Skills: Excellent verbal and written communication skills with the ability to communicate effectively with customers and business stakeholders.

✔ Sales & Customer Relationship: Strong understanding of sales processes, customer relationship management, client handling, and customer-focused service.

We are looking for a highly motivated and experienced Sales & Customer Support professional who can generate new sales opportunities, convert qualified leads into customers, support existing clients, and effectively communicate the company’s software products and services.

The ideal candidate should be proactive in identifying new business opportunities, understanding customer needs, building strong relationships, and ensuring a positive customer experience throughout the sales and support journey.

Key Responsibilities

Sales & Business Development

✔ Conduct market research to identify and develop new sales opportunities in local markets.

✔ Convert prospective clients into customers by establishing contact and building relationships through physical visits, phone calls, social media, WhatsApp, email, and other communication channels.

✔ Generate and qualify leads through proactive outreach and maintain a structured follow-up process.

✔ Understand customer needs, business requirements, and pain points, and recommend suitable software solutions.

✔ Clearly explain the features, benefits, pricing, and value of the company’s software products.

✔ Motivate and persuade prospective clients to take the next step toward purchasing the software.

✔ Follow up regularly with interested prospects and maintain an organized follow-up schedule.

✔ Handle customer objections professionally and provide appropriate information to support lead conversion.

✔ Schedule software product demonstrations or meetings with the technical team whenever required.

✔ Maintain accurate records of calls, leads, follow-ups, lead status, appointments, and sales opportunities in CRM/ERP systems.

Customer Support & Client Management

✔ Manage professional communication with prospective and existing clients through email, phone calls, WhatsApp messages, and other relevant channels.

✔ Receive and respond to customer inquiries regarding software products and services in a timely, friendly, and professional manner.

✔ Understand customer concerns and provide clear explanations or basic solutions related to software usage and operations.

✔ Resolve basic operational or software usage-related issues over the phone or through messages.

✔ Escalate technical or complex issues to the appropriate Support or Technical Team.

✔ Follow up on reported issues to ensure proper resolution and maintain customer satisfaction.

✔ Maintain positive and professional relationships with both prospective and existing clients.

✔ Stay updated on new software features, product updates, offers, and company policies to provide accurate information to customers.

Reporting & Performance

✔ Prepare daily and weekly reports covering calls, contacted leads, follow-ups, appointments, conversions, and customer issues.

✔ Achieve assigned targets related to calling, lead generation, follow-up, lead conversion, sales, and customer service.

✔ Maintain accurate customer and company records while ensuring the confidentiality of sensitive information.