WEBNS Technology Ltd.

We are looking for a highly motivated and experienced Sales & Customer Support professional who can generate new sales opportunities, convert qualified leads into customers, support existing clients, and effectively communicate the company’s software products and services. The ideal candidate should be proactive in identifying new business opportunities, understanding customer needs, building strong relationships, and ensuring a positive customer experience throughout the sales and support journey. Key Responsibilities Sales & Business Development ✔ Conduct market research to identify and develop new sales opportunities in local markets. ✔ Convert prospective clients into customers by establishing contact and building relationships through physical visits, phone calls, social media, WhatsApp, email, and other communication channels. ✔ Generate and qualify leads through proactive outreach and maintain a structured follow-up process. ✔ Understand customer needs, business requirements, and pain points, and recommend suitable software solutions. ✔ Clearly explain the features, benefits, pricing, and value of the company’s software products. ✔ Motivate and persuade prospective clients to take the next step toward purchasing the software. ✔ Follow up regularly with interested prospects and maintain an organized follow-up schedule. ✔ Handle customer objections professionally and provide appropriate information to support lead conversion. ✔ Schedule software product demonstrations or meetings with the technical team whenever required. ✔ Maintain accurate records of calls, leads, follow-ups, lead status, appointments, and sales opportunities in CRM/ERP systems. Customer Support & Client Management ✔ Manage professional communication with prospective and existing clients through email, phone calls, WhatsApp messages, and other relevant channels. ✔ Receive and respond to customer inquiries regarding software products and services in a timely, friendly, and professional manner. ✔ Understand customer concerns and provide clear explanations or basic solutions related to software usage and operations. ✔ Resolve basic operational or software usage-related issues over the phone or through messages. ✔ Escalate technical or complex issues to the appropriate Support or Technical Team. ✔ Follow up on reported issues to ensure proper resolution and maintain customer satisfaction. ✔ Maintain positive and professional relationships with both prospective and existing clients. ✔ Stay updated on new software features, product updates, offers, and company policies to provide accurate information to customers. Reporting & Performance ✔ Prepare daily and weekly reports covering calls, contacted leads, follow-ups, appointments, conversions, and customer issues. ✔ Achieve assigned targets related to calling, lead generation, follow-up, lead conversion, sales, and customer service. ✔ Maintain accurate customer and company records while ensuring the confidentiality of sensitive information.

  Develop, debug, and maintain Hospital Management System (HMS) modules covering patient registration, OPD/IPD, billing, pharmacy, laboratory/LIS, and reporting. Build and customize web-based applications using Oracle APEX and JavaScript. Provide production support for live HMS systems by troubleshooting incidents, resolving data/reporting discrepancies, and meeting defined SLAs. Support integrations between HMS, laboratory/diagnostic equipment, LIS/ASTM interfaces, biometric systems, and other third-party platforms where required. Analyze existing systems and contribute to the design and development of new hospital application modules. Translate hospital business requirements into application designs, prototypes, and functional solutions. Develop user interfaces that support clinical and administrative workflows effectively. Participate in Agile development activities, including system design, coding, testing, and defect identification. Provide rotational or on-call technical support for critical hospital systems to minimize downtime and ensure uninterrupted patient-care operations.