Technical Officer - Case Management (TO-CM)

• Minimum 4 years of professional experience in child protection case management, including supervisory responsibilities, preferably within the Rohingya Refugee Response Programme.
• Prior experience working in humanitarian settings will be an advantage.
• Strong knowledge of case management coaching and supervision tools and practices.
• Hands-on experience with software-based case management and data management systems, including CPIMS+, Primero, ComCare, Kobo, and MS Excel, is mandatory.
• Previous experience in team supervision and coordination within cross-cultural environments is preferred.
• Experience in emergency preparedness and response will be considered an advantage.
• Previous experience in staff capacity building, coaching, and mentoring is preferred.

Knowledge, Skills & Competencies

• Demonstrated knowledge and understanding of working with children, particularly those who are vulnerable or at heightened risk.
• Good computer literacy with practical knowledge of MS Word, MS Excel, and MS PowerPoint.
• Strong interpersonal qualities, including teamwork, adaptability, networking skills, and the ability to work effectively under pressure.
• Proficiency in both English and Bangla is required.
• Knowledge of Chittagonian/local dialects will be an added advantage.

Language Preference

• Candidates with knowledge of local languages and dialects will receive preference.

Job Context

Breaking the Silence (BTS) is a non-profit, voluntary organization working to promote child rights, prevent child abuse and sexual abuse, reduce child marriage, strengthen child-friendly governance, improve the quality of primary and pre-primary education, prevent violence against women, and empower children and women.

BTS is implementing the Protection-Centred and Locally Driven Response for Rohingya Refugees in Cox’s Bazar (PCLDRR) project in the Rohingya camps of Ukhiya and Teknaf, Cox’s Bazar, with support from the International Rescue Committee (IRC) and funding from DFAT. BTS is recruiting a Technical Officer – Case Management (TO-CM) for this project, with the duty station in Ukhiya, Cox’s Bazar.

Job Responsibilities

The Technical Officer – Case Management will provide technical oversight and support for child protection responses involving children exposed to abuse, neglect, exploitation, violence, and other protection risks, including unaccompanied and separated children and CAFAAG.

The position will supervise and technically support case workers within integrated teams to ensure proper identification, assessment, referral, follow-up, and case management of vulnerable children. The officer will also contribute to strengthening existing case management interventions and ensuring quality services in line with recognized child protection standards.

A minimum of four years of relevant experience in child protection programming, particularly case management within humanitarian settings, is required.

Position Objectives

• Ensure the timely identification, assessment, and appropriate case management of children who have experienced or are at risk of abuse, neglect, violence, and exploitation.

• Provide technical guidance, mentoring, and supervision to case workers to ensure quality service delivery and compliance with global child protection standards.

• Plan, coordinate, and oversee daily field-level case management activities in both emergency and non-emergency contexts.

• Coordinate with relevant case management actors to manage caseloads effectively, ensure timely referrals, and strengthen inter-agency collaboration.

Role Dimensions

The position will work closely with the Project Coordinator, Case Workers, and Assistant MIS Officer to provide technical guidance, capacity building, and support for integrated case management services aimed at ensuring the safety and family-based care of vulnerable children.

The officer will also coordinate with relevant Government departments, UN agencies, child protection and case management actors, CBCPCs, and service providers operating in the project locations.

Core Technical Responsibilities

• Apply strong knowledge of the complete child protection case management cycle, including identification, assessment, case planning, referral, follow-up, and case closure.

• Ensure compliance with relevant global and contextualized child protection case management guidelines, including Inter-Agency Guidelines and DSS standards.

• Promote key child protection principles such as the best interests of the child, confidentiality, informed consent, and survivor-centred approaches.

• Apply the Minimum Standards for Child Protection in Humanitarian Action (CPMS) in programme implementation.

• Demonstrate knowledge of PFA, PSS, and MHPSS principles in accordance with IASC guidelines.

• Support the implementation and enforcement of child safeguarding policies and procedures.

• Integrate psychosocial support into case management interventions to address the emotional and well-being needs of children and families.

• Promote gender-responsive and inclusive programming, particularly for girls, boys, and children with disabilities.

• Identify and address GBV-related risks and ensure appropriate referral to relevant services.

• Develop and maintain updated service mapping and referral pathways covering health, education, legal assistance, livelihoods, MHPSS, GBV, and other essential services.

• Use child protection case management information systems such as CPIMS+, ComCare, Primero, Kobo, and advanced Excel, while ensuring data confidentiality and compliance with data protection protocols.

Staff Supervision & Development

• Directly supervise six case workers and ensure accountability, quality service delivery, and compliance with technical standards.

• Review and ensure timely completion of timesheets, probation assessments, performance evaluations, and other administrative documents.

• Organize and facilitate technical training, mentoring, coaching, and professional development opportunities for case workers.

Coordination & Representation

• Establish and maintain effective coordination with government representatives, UN agencies, NGOs, case management actors, and other relevant stakeholders.

• Participate regularly in field-level case management and coordination meetings.

• Serve as the organization’s camp-level focal point and represent the programme in relevant coordination forums.

Monitoring & Reporting

• Conduct regular field monitoring visits to assess programme implementation and recommend necessary improvements.

• Coordinate with the MEAL team to maintain accurate and updated case management data.

• Prepare regular staff activity reports and analyze case management trends to support improved programme quality and effectiveness.

Key Working Relationships

Reports To: Project Coordinator
Directly Supervises: Case Workers

Other Responsibilities

• Be prepared and willing to respond to child protection emergencies and other urgent situations when required.

• Perform any additional responsibilities assigned by the supervisor or senior management of BTS.

Contract Duration

The position includes a three-month probationary period. Subject to satisfactory performance and the recommendation of the supervisor, the contract may be extended for the remaining duration of the project.

Safeguarding & Protection

The position holder must perform all responsibilities in accordance with BTS’s Safeguarding, PSEAH, Anti-Harassment, and Fraud Prevention Policies and uphold the organization’s commitment to protecting children and vulnerable individuals from harm, abuse, exploitation, harassment, and misconduct.