Green Dot Limited

Job Responsibilities ✔ Welcome and greet all clients, visitors, and guests at the front desk in a professional, courteous, and friendly manner. ✔ Maintain accurate records and documentation related to daily Front Desk Operations. ✔ Ensure the reception and front desk area remains clean, organized, presentable, and aligned with the company's professional image. ✔ Receive and handle all incoming telephone calls professionally and transfer calls to the appropriate extension accurately and efficiently. ✔ Receive letters, messages, courier items, and official documents and ensure timely delivery to the concerned departments or personnel while maintaining proper records. ✔ Operate and coordinate front office communication systems, including Intercom, PABX, telephone, internet, and related facilities, ensuring smooth day-to-day operations. ✔ Maintain and regularly update the company's contact database and relevant front office records. ✔ Develop a good understanding of the business activities of different units within the Group to provide accurate information and respond effectively to client and visitor inquiries. ✔ Receive, record, and coordinate incoming and outgoing mail, courier, and official correspondence to ensure proper and timely delivery. ✔ Provide administrative support to different departments as required. ✔ Assist with administrative coordination, scheduling, documentation, and other front office-related activities. ✔ Ensure smooth overall management and daily operation of the Front Desk Office. ✔ Handle visitor management and coordinate with relevant departments to ensure a smooth and professional guest experience. ✔ Maintain confidentiality and professionalism while handling company information, correspondence, and visitor-related matters. ✔ Perform any other front office, administrative, or coordination responsibilities assigned by Management from time to time.

Job Context We are looking for a responsible, organized, and detail-oriented HR & Admin Executive/Assistant to support day-to-day human resource and administrative operations. The ideal candidate will assist with recruitment, employee documentation, attendance management, onboarding, training coordination, and general office administration while maintaining confidentiality and accuracy. Key Responsibilities ✔ Assist with recruitment activities, including job posting, CV screening, candidate shortlisting, and interview scheduling. ✔ Support employee onboarding, orientation, and joining formalities. ✔ Maintain and regularly update employee records, personnel files, HR databases, and related documentation. ✔ Assist in preparing HR documents such as appointment letters, confirmation letters, certificates, reports, and other official correspondence. ✔ Monitor and maintain employee attendance, leave, and related records. ✔ Provide administrative support for employee training, engagement programs, meetings, and welfare activities. ✔ Coordinate interviews, meetings, training sessions, and other HR-related events. ✔ Manage office documentation, filing systems, correspondence, and administrative records. ✔ Assist in monitoring and maintaining office supplies, inventory, and administrative assets. ✔ Prepare HR and administrative reports, presentations, spreadsheets, and other documents as required. ✔ Communicate and coordinate with internal departments to facilitate smooth HR and administrative operations. ✔ Maintain confidentiality of employee and company information at all times. ✔ Support the HR team in implementing company policies, procedures, and administrative processes. ✔ Perform any other HR, administrative, or office-related responsibilities assigned by the Supervisor or Management.

Job Context We are looking for a detail-oriented, analytical, and proactive Executive – Internal Audit with hands-on experience in Market Audit. The successful candidate will be responsible for conducting field and market audits, verifying sales and collection activities, identifying operational and compliance risks, detecting potential fraud, and recommending practical improvements to strengthen internal controls and business processes. Key Responsibilities 1. Field Sales Audit ✔ Conduct regular and surprise market audits across assigned territories. ✔ Verify whether Sales Representatives (SRs) are visiting assigned dealers and retail customers according to approved Tour Plans. ✔ Validate Daily Call Reports (DCR) against actual market activities. ✔ Verify GPS-based customer visits, route compliance, and field activity records. 2. Dealer Verification ✔ Visit dealers to verify sales transactions, collections, outstanding balances, and overall dealer satisfaction. ✔ Confirm whether dealers have received products, invoices, promotional offers, and other support as reported. ✔ Identify fake, inactive, duplicate, or unauthorized dealer records and activities. 3. Retail Customer Verification ✔ Conduct random retail customer visits to verify product purchases, invoice issuance, payments, and service quality. ✔ Investigate customer complaints and identify irregularities or discrepancies. ✔ Document findings and provide evidence-based recommendations to management. 4. Sales & Collection Audit ✔ Verify whether collected funds are deposited according to company policies and procedures. ✔ Reconcile sales, collections, dealer ledger balances, and ERP records. ✔ Identify collection delays, cash misappropriation, unauthorized discounts, irregular credit sales, and other financial discrepancies. 5. Marketing Team Performance Audit ✔ Audit the performance of SR, ASM, RSM, and DSM based on their Job Descriptions (JD), KPIs, Tour Plans, and company policies. ✔ Verify joint market visits, dealer coverage, market development activities, and reporting accuracy. ✔ Identify performance gaps and recommend appropriate corrective actions. 6. Compliance Audit ✔ Ensure compliance with company policies, SOPs, Delegation of Authority (DOA), sales procedures, and internal control requirements. ✔ Identify and report policy violations, process deviations, and control weaknesses. ✔ Recommend practical corrective and preventive measures. 7. Fraud Detection & Investigation ✔ Identify potential fraudulent activities, including fake customer visits, false reporting, ghost dealers, duplicate sales, unauthorized collections, and other irregularities. ✔ Collect relevant documentary and field evidence to support audit findings. ✔ Conduct preliminary investigations and prepare detailed investigation reports for management. 8. Market Intelligence ✔ Collect information on competitor pricing, promotional offers, dealer feedback, customer preferences, and market trends. ✔ Identify emerging business opportunities, operational risks, and market challenges. ✔ Provide actionable market intelligence to management. 9. Reporting & Follow-up ✔ Prepare Daily, Weekly, and Monthly Audit Reports highlighting key findings and observations. ✔ Present audit findings with supporting evidence, risk ratings, root causes, and practical recommendations. ✔ Maintain proper audit documentation and evidence records. ✔ Follow up with relevant departments to ensure timely implementation of agreed corrective actions. 10. Cross-Functional Coordination ✔ Coordinate with Sales, Accounts, HR, IT, Supply Chain, and Management to complete audit assignments effectively. ✔ Maintain professional communication with internal stakeholders during audit activities. ✔ Support management in strengthening internal controls, improving operational efficiency, minimizing fraud risks, and reducing business losses. ✔ Perform any other audit, investigation, compliance, or internal control responsibilities assigned by Management.