Intertek Bangladesh

Key Responsibilities Verify that test requisitions and samples are complete and adequate according to SOPs, testing methods, and client requirements before laboratory submission. Coordinate with laboratory staff regarding testing requirements and related activities. Oversee the technical operations of the laboratory to ensure smooth and effective functioning. Follow up on correlation exercises and ensure testing activities meet the required turnaround time and technical standards. Receive and investigate customer complaints, identify root causes, and implement appropriate corrective actions. Ensure required laboratory environmental conditions are properly maintained. Maintain good laboratory housekeeping, cleanliness, and overall work standards.

We are looking for a results-driven professional to manage sales and business development for Sustainability and related services. The role will focus on achieving sales targets, developing new business opportunities, managing client relationships, and supporting sustainable business growth. Key Responsibilities ✔ Achieve assigned sales and revenue targets for Sustainability and related services ✔ Identify, develop, and convert new business opportunities while expanding existing client accounts ✔ Develop effective sales strategies, generate qualified leads, and build new prospects through market outreach, networking, and business development activities ✔ Build and maintain strong, professional relationships with existing and potential clients ✔ Understand client needs and identify suitable cross-selling and upselling opportunities ✔ Prepare professional sales proposals, quotations, and commercial offers based on client requirements ✔ Negotiate commercial terms with clients and support the successful closure of business deals ✔ Monitor sustainability trends, market developments, competitor activities, and customer requirements to identify business opportunities ✔ Conduct market analysis, identify new market potential, and provide regular sales forecasts and market updates ✔ Coordinate with Technical, Operations, Certification, and other relevant teams to ensure timely and effective service delivery ✔ Maintain accurate CRM records, sales pipeline information, and business development reports ✔ Monitor sales performance, track business development activities, and take necessary actions to achieve assigned targets ✔ Perform any other responsibilities or duties assigned by the Line Manager

✔ Communicate and coordinate with training participants through registration forms, phone calls, emails, and other communication channels ✔ Prepare and manage service proposals, quotations, training schedules, and related documents, ensuring timely and accurate delivery ✔ Coordinate end-to-end training activities, including participant registration, scheduling, documentation, and program execution ✔ Liaise with customers, local and overseas authorities, and management to respond to queries, provide updates, and ensure smooth coordination ✔ Follow up with clients and monitor participant registration, attendance, and engagement through email and the Training Lead Tracker ✔ Prepare and send proforma invoices to participants and maintain accurate payment records and supporting documentation ✔ Review and inspect assessment papers and complete necessary documentation and follow-up activities for ISO training programs ✔ Work closely with internal teams to minimize errors and customer complaints by following established Standard Operating Procedures (SOPs) ✔ Prepare, issue, and distribute training certificates to participants accurately and within the required timeline ✔ Conduct regular customer visits to strengthen business relationships, understand client needs, and ensure customer satisfaction ✔ Support sales and business development activities by coordinating with participants, following up on leads, and promoting relevant training programs ✔ Maintain accurate records of training activities, participant information, client communication, payments, assessments, and certificates ✔ Perform other training coordination, customer service, administrative, and sales support responsibilities as assigned