✔ Manage end-to-end HR operations, including employee records, documentation, and HR database maintenance. ✔ Maintain attendance, leave records, and employee personal files accurately and in compliance with company policies. ✔ Prepare and process HR-related letters, including appointment, confirmation, transfer, and separation letters. ✔ Support recruitment activities, including CV screening, interview coordination, and employee onboarding. ✔ Ensure proper documentation throughout the entire employee lifecycle, from joining to exit. ✔ Assist in payroll coordination by maintaining accurate attendance and leave information. ✔ Support performance management activities, including KPI and KRA tracking. ✔ Respond to employee queries and maintain effective internal communication. ✔ Ensure compliance with company policies and applicable Bangladesh Labor Law. ✔ Prepare HR reports, maintain accurate HRIS data, and assist the HR Lead in developing HR analytics. ✔ Perform any other duties assigned by the supervisor.

Job Summary Triangle Services Ltd. is seeking a dedicated, proactive, and operationally skilled professional to oversee daily fiber network operations. The role involves coordinating field activities, allocating operational tasks, monitoring work progress, maintaining service quality, and communicating effectively with customers and stakeholders to ensure smooth and timely operations. Key Responsibilities ✔ Workflow & Resource Allocation: Monitor incoming tickets, prioritize tasks, and assign daily responsibilities to fiber teams to maximize field efficiency. ✔ Stakeholder Communication: Maintain regular communication with clients regarding project updates, milestones, and deployment progress. ✔ Operational Oversight & Support: Track task progress, provide on-site or remote technical troubleshooting, and support field teams to ensure timely service delivery. ✔ Quality Assurance: Inspect and audit completed fieldwork to ensure compliance with engineering standards and quality benchmarks. ✔ Data Collection & Reporting: Collect field data, network performance metrics, and operational updates to prepare regular status reports. ✔ Team Leadership: Supervise, guide, and motivate field teams to maintain productivity and deliver high customer satisfaction. ✔ Cross-Functional Coordination: Coordinate with internal departments and external contractors to ensure smooth execution of interconnected activities. ✔ Incident Escalation: Identify complex network issues, bottlenecks, and deployment challenges, escalating them to senior supervisors or engineering teams when necessary. ✔ Additional Duties: Perform other operational tasks and support special projects as assigned by management.